Case studies

UK national crisis contingency planning

Triton was part of a test of the UK’s ability to deal with a major shipping incident involving offshore and onshore pollution. The two-day exercise, involving 500 players from government departments, local authorities, the shipping industry and their contractors were all tested in their response to a major shipping incident resulting in offshore and onshore pollution.

The media response operations were managed and co-ordinated by the client, who engaged the Triton team to project manage the media element of the exercise and evaluate the press teams’ performance. There was live traditional and social media play during the exercise using Triton. Key agencies participated around the UK.

The Triton team’s role was to create a highly realistic media and social media response to the incident. Local TV, radio and newspaper journalists reported live on scene over the two days, whilst members of Navigate’s European network created international pressure and wrote realistic stories in French, Dutch and Norwegian. A press conference was staged, with 10 journalists firing tough questions at the spokespeople. Throughout the exercise a blizzard of social media posts from concerned locals, environmental protestors and industry commentators was created.

The Triton team provided feedback and analysis of the various press teams involved, drawing on our experience as journalists, public information officers and corporate communications specialists. We identified weaknesses within response systems and provided recommendations for improvement.

Dutch business continuity agency

A leading Dutch business continuity training agency chose to use Triton to support 120 training exercises a year. The client was experienced at using media simulation tools, but needed a more efficient way of creating and re-using content for client exercises, mainly in Dutch. It wanted the ability to run its own courses and integrate the realistic media and social media responses.

The Triton team provided the client’s administrators with training on the system back-end and provided the them with their own login. The client is able to run a pre-agreed number of courses per year on the system at an extremely competitive rate.

The Triton team helped the client get up and running by creating mocked-up Dutch publication templates which can be used again and again.

UK emergency services

A regional division of the UK’s fire service uses Triton as part of its testing and checking procedures. The division undertakes regular exercises with large scale industrial concerns such as refineries and chemical plants. Not only is their ability to deal with a major situation tested, but also their ability to communicate with the public. Triton is used as part of these tests, with the team developing its own content.